How can we help?
Pick a topic, describe the issue – we will reply to your e-mail. Every request gets a number so we can easily come back to it.
Write to support
The form fields help us understand the problem faster. Never share your password or card details.
Common questions
How do I reset my password?
On the login page choose “Forgot your password?” and enter your account e-mail. We send a one-time link valid for one hour.
How do I start LIVE?
Log in on your phone, tap START, allow the camera, microphone and location, check the preview and tap START LIVE. Streaming works in the phone browser.
Do I need to install an app?
Today you stream and watch in the browser on your phone or computer. A BEON.RUN mobile app for creators is planned.
How do I cancel my subscription?
Account → Plan → Manage subscription. The plan stays active until the end of the paid period, then the account returns to FREE.
How do I contact support?
Use the form on this page or e-mail [email protected]. A person replies, in Polish or English.
- Messages are read and answered by a person – not a bot.
- Write in Polish or English.
DSA point of contact – PL/EN
This address is the single point of contact of BEON.RUN for users and for Member State authorities, the European Commission and the European Board for Digital Services (Articles 11 and 12 of Regulation (EU) 2022/2065 – DSA). Use it also to report illegal content and to appeal a moderation decision.
Languages: Polish, English.
Service operator
- Business name
- balcerzak.it RADOSŁAW BALCERZAK
- Address
- ul. Słoneczna 11/B, 64-730 Rosko, Poland
- NIP
- 7631978291
- REGON
- 300843692