Richtlinie zu Erstattungen und Rückbuchungen

This English translation is provided for information only. The Polish version is the binding version.

This document describes the rules for refunds and chargebacks (payment disputes) in the BEON.RUN service, operated by Radosław Balcerzak, balcerzak.it RADOSŁAW BALCERZAK, NIP 7631978291. Nothing in this document limits the rights of Consumers under mandatory law.

Part A. Subscriptions (PREMIUM, PLATINUM Plans and add-ons)

§ 1. Who the seller is

Subscriptions are sold under the Stripe Managed Payments model: the seller (merchant of record) is a Stripe group entity - Link, LLC, 354 Oyster Point Boulevard, South San Francisco, California 94080, United States (EU OSS VAT number: EU440000220) - named in the payment form and on the invoice. Stripe takes the payment, issues confirmations, invoices and credit notes and handles payment disputes. The services under the Plan are provided by BEON.RUN.

§ 2. Cancellation

1. You can cancel your subscription at any time (Account → Plan or the Stripe / Link customer portal). Cancellation takes effect at the end of the paid period; until then the Plan stays active and no further payment is taken. You can undo the cancellation before the end of the period.
2. The fee for a billing period that has started and is being used is not refunded unless the law or this document provides otherwise.

§ 3. Right of withdrawal (Consumers)

1. A Consumer generally has the right to withdraw from a distance contract within 14 days of its conclusion.
2. If, before that period expires, you expressly requested the immediate start of the digital service and acknowledged the consequences of that request, the right of withdrawal may be limited or lost to the extent provided by the Consumer Rights Act.
3. You can submit a withdrawal notice as described by Stripe/Link in the purchase confirmation or send it to BEON.RUN at [email protected] - we will forward it promptly. The refund is made by Stripe using the same payment method.

§ 4. Other refunds

1. If the digital service does not conform to the contract, a Consumer has the rights provided by the Consumer Rights Act (including bringing it into conformity, a price reduction, withdrawal from the contract) - see the Complaints Procedure.
2. You can also request a refund from Link support (support.link.com). Under Stripe's rules for this sales model, Stripe may issue a refund in certain cases within 60 days of the original transaction and, if BEON.RUN does not respond to Stripe's request within 48 hours, also without BEON.RUN's approval. The refund includes the tax you paid and goes back to the original payment method; the tax settlement between Stripe and BEON.RUN does not reduce the amount refunded to you.
3. Deleting an Account with an active subscription cancels it immediately without an automatic refund for the unused period, subject to statutory rights. Before deletion, the Service asks for a separate confirmation.
4. If BEON.RUN terminates the contract through no fault of the User or permanently stops providing the Plan, the User will receive a refund proportional to the unused paid period.

§ 5. Chargebacks (subscriptions)

Disputes raised through a bank or card issuer are handled by Stripe as the seller. Pending the dispute or if the funds are returned, the Plan may be ended and the Account moved to the FREE Plan. The Account and history are not deleted.

§ 6. Purchases in the App Store and on Google Play

1. A subscription bought in the mobile app in the App Store or on Google Play is sold by Apple or Google respectively. Cancellation, plan changes, refunds and payment disputes are handled in the store under its rules: App Store - Settings → [your name] → Subscriptions, refunds: reportaproblem.apple.com; Google Play - Payments & subscriptions, refunds: a Google Play refund request.
2. Deleting a BEON.RUN Account does not cancel a subscription bought in a store - cancel it in the store to avoid the next charge.
3. When the store refunds or reverses the transaction, the Plan ends and the Account moves to the FREE Plan; the Account and history are not deleted.

Part B. Creator Support

Not currently available. Creator Support has not been publicly launched yet - this part will be completed and finally approved before it is launched.

§ 6. General rule

1. Support is voluntary and is not payment for any performance, so it is generally non-refundable. Hiding the message attached to Support (by the Support Recipient or BEON.RUN) alone does not create an automatic entitlement to a refund.
2. A refund is possible in particular in the case of:
   • a technical error or obvious mistake (e.g. a double charge, a wrong amount) reported promptly;
   • an unauthorised payment (made without the consent of the payment instrument holder) or other fraud;
   • a justified complaint;
   • where required by law or a decision of a competent authority;
   • established abuse on the part of the Support Recipient (e.g. a misleading goal).
3. Send a refund request to [email protected], stating the date, amount, Support Recipient's name and the reason.
4. A refund may be initiated by the Support Recipient for Support given to them. BEON.RUN may carry out a refund, also without the Support Recipient's initiative, in the case of a duplicate payment, fraud, a justified complaint, where required by law, or on the basis of a platform decision (e.g. established abuse). Every refund is confirmed and recorded in the Service.

§ 7. Effects of a refund

1. The refund is made by Stripe from the balance of the Support Recipient's Stripe account, using the same payment method. If the balance is insufficient, the refund may wait until funds arrive.
2. On a refund, BEON.RUN's platform fee is returned in proportion to the refunded amount. Example: PLN 100 Support, PLN 8 fee, PLN 25 refund - PLN 2 of the fee is returned; on a full refund the whole fee is returned.
3. According to Stripe's documentation, Stripe's processing fee for the original payment is generally not returned on a refund and is borne by the Support Recipient.
4. A refund reduces the amount to be paid out and is shown in the settlement statement.

§ 8. Chargebacks and disputes

1. A Supporter may dispute a payment with their card issuer or bank. Stripe debits the disputed amount from the Support Recipient's balance together with a dispute fee according to Stripe's pricing.
2. The Support Recipient may submit evidence in their Stripe dashboard. If the dispute is decided in their favour, Stripe returns the amount (and - according to its pricing - the fee).
3. If a dispute is lost and the payment reversed, BEON.RUN does not retain the platform fee on the reversed amount - the fee is returned. The Stripe dispute fee follows Stripe's terms and is borne by the Support Recipient (point 1).
4. Disputed amounts are not paid out until the dispute is resolved.
5. Abuse of chargebacks (e.g. disputing Support that was knowingly given) may result in blocking the Supporter's ability to give Support or their Account.

The Polish version is binding.